Return and Refund Policy

 

This policy outlines the procedures for returning goods and obtaining refunds for purchases made through mensculine.co.

 

1. General Return Requirements

 

We want you to be completely satisfied with your purchase. If you need to make a return, please observe the following requirements:

  • Return Window: You have 14 days from the date you received the item to request a return.
  • Item Condition: Items must be returned in unused, unwashed, and undamaged condition, and must be in their original packaging with all tags intact.
  • Proof of Purchase: Proof of purchase (such as the order number or receipt) must be included with the return package.
  • Non-Returnable Items: Certain types of items cannot be returned. These typically include:
    • Cream
    • Supplement
    • Food
    • Accessories

 

2. Return Procedure

 

To initiate a return, please follow these steps:

  1. Contact Us: Send an email to support@suamisihat.com or contact WhatsApp number 01159986564 with the subject line: “Return Request – [Your Order Number]”.
  2. Include Details: In the email, specify the item(s) you wish to return and the reason for the return (e.g., wrong size, damaged, or changed mind).
  3. Return Instructions: Once your request is approved, we will provide you with the return shipping instructions and the address you must use. Do not send the item back before receiving approval and instructions from us.
  4. Shipping Costs:
    • If the return is a result of our error (e.g., the item is damaged or incorrectly shipped), we will cover the return shipping costs.
    • If the return is due to a buyer’s reason (e.g., changed mind or ordered the wrong size/color), the buyer is responsible for the return shipping costs.

 

3. Refunds

 

Once we receive and inspect your returned item(s), we will send you an email notification confirming receipt. We will also notify you of the approval or rejection of your refund.

 

A. If Approved:

 

  • Your refund will be processed, and a credit will automatically be applied to your original method of payment within 1-3 days, depending on your bank or payment provider’s policies.

 

B. If Rejected:

 

  • If the item does not meet the return requirements (e.g., damaged, dirty, or outside the return window), we will notify you of the rejection.
  • You will have the option to have the item shipped back to you at your own expense.

 

4. Damaged or Incorrect Items

 

If you receive an item that is damaged, defective, or incorrect, please contact us immediately within 3 days of receipt at 01159986564. Please include photos of the damaged/incorrect item and your order number. We will promptly arrange for a return and send a replacement or issue a full refund.